Over the last couple of decades this is some of the feedback..
from our customers. We have been proud to count many of these people as not just customers but friends for the duration. Stories and times shared. We would love to have your story on our wall as well!
I want to thank you for all that you have done. You and your company are a breath of fresh air, literally. It is so refreshing to me to have found a company that still believes in and utilizes solid work standards and practices. Things that many have forgotten, never known, or simply choose not to employ.
With the mold remediation that I had to have done with my house, I had to deal with quite a few contractors. The work that you and your company performed was the only aspect that was handled honestly, professionally, and thoroughly. You were an absolute pleasure to work with, and the only one that I had complete confidence and trust in.
The mold spores had been drawn from the source of growth into my entire HVAC system. As my system (3 ton, 10 SEER Trane) was 20 years old, it was on borrowed time. You installed the much more efficient 16 SEER Trane condensing unit and Air handler. Your excellent recommendation of adding the UV Light Micropure whole house air purifier and the Electronic filter/air cleaner were things that I was not aware of but, am absolutely thrilled with! I wish I had these in this house sooner and in the other houses that I have ever owned. The air quality is amazing, thanks to you!
I will be certain to tell all of my friends and family about You and Florida Cooling Store. I know that they will be thanking me, as I am thanking you.
A customer for life,
To: Fl Cooling
Fr: Larry F
Thank you for an excellent job! Eric Ancliffe help me understand what I needed to heat and cool our home efficiently. Eric is very knowledgeable and goes above and beyond to ensure we were satisfied with the product and installation. The technicians were very good. The installation was done extremely professionally and the clean up they did looked like they were never there. The installation looked like it came with the house! I was very Impressed with Eric’s integrity in delivering exactly what he promised for the very competitive price that he promised. Can’t ask for anymore than that from any company. I have already recommended you to my friends and will continue to share my great experience with Fl Cooling. Everyone did great from start to finish.
Sent from my iPad
To Eric Ancliffe
I am sending this e-mail to express how pleasantly surprised I was with the entire process of purchasing and installation of Trane cooling and heating unit. The installers were neat and professional, no debris was left behind. It is very difficult to do business site unseen via cell phone and computer, however, on a scale of 1-10, this was truly a 10.
Larry& Minnie L
Dear Eric, 03/24/2015
Thank you for installing our new Goodman with such prompt and efficient service. I love it already, but I also was impressed with your honesty, professionalism and that of your installers. Seems like everyone wanted to work hard and well, bringing their own drop cloths and cleaning up in no time at all. This was servicing the customer as in days long gone, and I appreciate the customer service and the work ethic.
I have every intention of singing your praises to everyone I know! Thank you so much.
Offline Message left on 12 Jan 2015, 03:44 PM (GMT+0)
Eric. Thank you for your professional approach and tenacity in installing my Goodman unit. Very impressed so far with it’s performance and quietness. I will be happy to recommend you
to all of my contacts. Lee S
Eric, THANK YOU, for such an amazing service. We love our new unit and are thankful to have found such a great person like you to do business with. We were impressed with how quick you got the job done and how professional you were throughout the process of us being on the market. My husband whom is in sales did not want to use anyone else after talking with you. Knowing we had someone who was honest, with great prices and fast along with such a great attitude is not easy to find. We will definitely refer all our family and friends to you. Thanks!
Brenda + Jim M
We love our new ac unit. We would like to thank you Eric for the great job you did. Your work ethics are great, you and your partner worked hard and never took a break. We appreciate your hard work and courtesy. We appreciate how hard you worked to get us cool. Thank you again,
Brenda, Christina, and Lou C
Just wanted to say thank you for a such terrific job you did a couple of weeks ago installing a new Bryant/Carrier system in my condo. I was really impressed with you being right on time, and your totally professional appearance and work from beginning to end. I really appreciate the fact that you were able to swap out all the parts from the new air handler to the existing air handler cabinet which was built into the interior wall, saving me from any additional time, money, and construction mess. I am truly amazed that you and your assistant completed the job in under 4 hours!
By the way, I also appreciate how you were able to get all the right parts using the phone and text/pics, and then emailing an estimate to me without making an initial visit which would have just wasted time for both of us.
I know you were limited to the system that could be installed as it had to be an exact replacement. However, I am very happy with the system so far. It cools quickly and seems to operate more efficiently than the older technology it replaced. And very important for me your pricing was excellent.
I wish more businesses would operate as you do.
Testimonial for Florida Cooling Store Inc.:
The motor in our 12 year old heat pump air handler died during a heat spell. The first contractor we contacted was extremely pushy and over priced, which sent us looking for another company. My husband and I contacted Eric from Florida Cooling Store Inc. It is always refreshing to deal with an honest and straight forward contractor. As an attorney, I am constantly scratching my head thinking how do others stay in business when companies like Florida Cooling exist? Professional, fast, honest and fair priced companies like Florida Cooling Store Inc stay in business. Eric went out of his way to get the new system installed immediately so that our family didn’t have to go through a whole weekend of 90+ degree heat. The job was professionally done and it was clear that Eric was extremely skilled. We are very happy with our new heat pump system and will be recommending Florida Cooling Store Inc. to others in our community.
I wanted to take a moment and say thank you to Eric and his team for their promptness, courtesy and overall professionalism in solving my HVAC issue. I just purchase a foreclosed home that we thought had a functioning HVAC system based on the inspection, but only needed a charge. What we found is that we had a mismatched system (2.5-Ton Heat Pump and 4-Ton Air Handler) which were well past their serviceable age.
Given the expense of installing a system, I wasnâ€™t able to just pay out of pocket to have one installed. Fortunately our weather has been very mild, but knew the heat would be approaching soon. Eric was very aware of that fact and worked with me in finding a solid financing solution, after filling out a simple application, we were approved and the unit was installed very quickly.
During install, Eric and team worked quickly and cleanly, explaining the installation and what they had done, in addition to making sure we had their information for any future service issues. I am very impressed with all my conversations and the service we received. I must say itâ€™s very hard to find such quality individuals in the service industry, especially those that understand the meaning of building a solid business through their words and actions.
Unfortunately I could not take off from work to meet you in person but the professionalism you displayed in our telephone conversations and email correspondence was more than adequate to support my decision to contract with you. I certainly have an appreciation for the respect you show towards your customers and the time you take to discuss available options and explain your process. You and your partner did a terrific job on the installation and the Rheem unit is a nice fit and replacement for the old Trane. I also appreciate the fact that that you supported my decision to go with the Rheem and did not pressure me into spending my hard earned money on a more expensive unit that could not be justified. You can be assured that I will add positive feedback to your website and refer friends and family to Florida Cooling at every opportunityâ€¦thanks so much for your honesty, hard work and more than anything, for the money you saved usâ€¦I didnâ€™t think there was a glimmer of hope that we would be able to replace our system for almost half the cost of the two other quotes we receivedâ€¦your quote came out to within $25.00 dollars of our tax returnâ€¦what a blessing!
9xxx Wxxxxxx Place
JACKSONVILLE, FL 32221
Heating & A/C
Work Completed Date:
March 31, 2014
Description Of Work:
Installed a new A/C system
It went very well. Eric and his crew arrived on time and were very polite and professional. They did an excellent job. When the system was installed, he programed it and explained everything to me.
I would recommend this company highly. I am very satisfied.
Share on Band of Neighbors:
Thank you sincerely. Very nice job, worth 5 stars. I will be recommending you to my friends & relatives when they need HVAC service of any kind. Thanks again.
Eric, Just wanted to say thanks again for the great job you and Tillman did today.
You showed up on time like you said and your installation and clean-up was awesome. i’am so happy with the
Goodman 13 seer heat pump you installed. There were no surprises in the price from the quote you first gave me and thats
rare these days. As you know from the condition of my old Carrier unit, i haven’t had heat in four years. It is so nice to be
WARM!!!!. I’ll be happy to recommend you to anyone looking for a new system. I’m looking forward to working with you in the
future. You have made a happy new customer.
Best Regards, Brian R.
Just a quick note to thank you and Tillman for the A/C install.
What I liked:
That I could go on the website and find a price for the system I needed, installed.
That I could get an email estimate/proposal immediately.
That I did not need to haggle or request a lower priced system.
That you responded by email and text immediately.
That you had the system in stock in town and could install immediately.
That you were flexible in working around with my work schedule to be at the house for the install.
That the hallway and work areas looked the same before and after the installation – great clean-up.
That there were no surprises on the job – (cost increases).
My initial quote from an old time HVAC company in town had two options, $5400 and $4300. After asking for a lower priced system the price became $3400. You installed the identical system for $2700.
Great job! Please use me as a reference.
I would like to say that your team did an outstanding job throughout the project.
You provided a complete estimate with details which made it easy when
comparing to others. Also, Your installation was prompt and thorough.
Overall, It was an excellent job.
We are completely pleased with the install, and with the Goodman product,
and the accompanying warranty is the best in the business.
Again, let me say that we are well pleased with the installation and the product.
Enjoyed doing business with you and will contact you in the Spring for my upstairs
P.S. You may post this comment on your web site or on printed materials. Please
Remove the address.
Just wanted to give my feedback on how much I appreciated the help and prompt response from Flcooling.
I own two condo units in St. Augustine, that I manage remotely from MA. Not an easy task. I do have my trusty contractors that I can call whenever thereâ€™s a need. But thatâ€™s not really true when it came to HVAC.
One of the units had constant A/C problems to the point that the equipment needed replacement.
The contractor that I was working with just didnâ€™t have the same feeling of urgency as mine, since my tenants were left out pretty much without cooling. This process was dragging on for about 15 days without any positive action from the contractor into getting there and do the job.
Without any other resort to go to, I did a search in the internet and found FLcooling and Eric called me back in the same hour and was ready to go to replace the unit the very next day! That was already a big plus. Not counting that he saved me hundreds of dollars compared to the quote from the other contractor who overestimated the size and price of the replacement.
I do have under my belt over 30 years in the service field working for a Fortune 10 Company as an engineer and could see all the qualities that we always strive for in FLCooling. In the position as a customer I would rate FLCooling 5 stars and two Thumbs up!
Thanks Eric for the professionalism and honesty! I am your loyal customer from now on.
I want to thank you for the prompt service on my A/C request. I chose your company due to your prompt information, fast assistance on the financing, and the great customer service. I shopped around with 4 other companies to get estimates, etc. 3 companies never bothered to contact me back and the 4th came in too high and offered no financing. With this economy, it is hard to find great customer service or companies who actually want the customers business!! Please know that your service was amazing.
The install team were wonderful! They were pleasant and nice to deal with. I truly appreciate all of your assistance during this stressful time. Our home is nice and COLD again!!! Please forward a grateful “Thank You” to the whole team for our install. I will recommend your company to co-workers and church friends.
Again, Eric, thank you for all your help in taking the stress out of our lives and making our puppy very happy!!
Thank you so much!
We had an annual cleaning and inspection today. It was fast, professional and priced right.
We bought 2 Goodman units from you a few years ago and love them. They are so dependable and our electric bills are amazingly reasonable compared to our previous bills with our old units.
We’re very happy with your installation and service. We’ll highly recommend you to everyone.
Just a note of thanks for the excellent service we received from Florida Cooling, not only today during installation, but before installation. You kept us informed all the way, your quote was accurate and the time frame you gave us was accurate. I was somewhat skeptical at first at the price differential between Florida Cooling and another quote I got. I’m a believer now and will recommend you to everyone.
I just wanted to take a moment to say “Thank you” for making the nightmare of having to replace an entire A/C unit as painless as it can be.
First, I want to tell you again how much I appreciate you taking the time to call me back and help me out on Mother’s Day. But to be able to come out and actually do the install on the very next day is above and beyond and for that I commend you.
You asked the right questions, you filled my need precisely and you had a fast, professional quote sent to me that laid out exactly what I could expect. I didn’t get that from any other company on Mother’s Day!
There is no doubt that I would recommend FL Cooling to anyone who will listen. I was hoping to find you on Google reviews, since doing an internet search is how I was lucky enough to find you. I didn’t, but I hope somehow this email will help in the event that someone else is looking for an opinion of your company.
Your great service, leading price and obvious concern for what the customer is looking for reminds me of service that one used to be able to expect but can hardly ever find these days.
Again, my deepest (and thank goodness, COOLEST!) thanks.
I want you to think of this, not as something you have requested, because I told you several
months ago that if you ever needed a recommendation I would be glad to give it.
“A few years ago I had to replace my air conditioner. That is a scary position to be in.
The big question is always: Who can I trust? Looking through lists of AC contractors…somehow
I focused in on “Florida Cooling”…maybe it was prayer, but whatever, I found myself talking with Eric.
There was no bragging. No impossible promises but a man who understood my problem. He could and
would work around many difficulties. In my situation the AC had to be placed in an extremely confined
space. It was impossible, but Eric did it. And with a smile. Eric will not be just your AC man, but your personal
friend who will do everything possible for you, as economically as possible Yes, I found an AC man that I could trust:
honest, fair, dependable. I continue to depend on Eric for all my AC needs. I keep a list of dependable, skilled
craftsmen that I can trust…mechanic, plumber, pest control, tree work and, of course, Eric tops the list”
Eric, change or modify this in any way that you like. I have written what I know to be true about you…it’s not the
company, but the person that I’m dealing with that makes all the difference!
Many thanks for all that you do…
2 Unit Installation Ponte Vedra Beach, Marsh Landing
Thank you for doing such a great job yesterday. Jeff and I appreciate your patience answering our many questions and your help picking a system that meets our particular needs. (In fact, you helped us pick two!) Your installers were friendly, polite and left the work areas perfectly clean. It was a completely professional job from start to finish. We will recommend you and your company highly to anyone who needs a new system.
You will be happy to know that I registered the systems today….very easy. Also, I left my first Angie’s List review for you……..hope it helps!
I have used Eric and Florida Cooling on over 15 new AC installs and countless repairs. His work is always top notch and on top of that his prices are always very competitive. I have also recommended him to friends and family who have been equally as pleased with his work. He will continue to be part of our team in the coming years.
— Partners LLC.
— —- Capital, LLC.
Mobile: 904—- —-
Our certified technicians will find the best solution to fit your needs and requirements. We are committed to helping our customers, and providing high quality air conditioning equipment at economical prices. We believe that if we can help you with your project, and save you money, you will come back and bring your friends as well.
Here at FL Cooling Store, your questions are always welcome.
Dear Mr. Ancliffe,
I had my air conditioner installed on Saturday, April 6, 2013, by Quillermo and Carlos.
First of all, I would like to commend you for having such professional installers. They showed up promptly, as promised, and introduced themselves. They went above and beyond in every aspect of the installation. They took the time to explain everything they were going to be doing and made sure if I had any questions whatsoever that they were completely answered and that I understood everything before they even started the installation. I have never had this kind of courteous extended to me and I just had to let you know what a pleasure it was to have them do my installation. They put drop cloths down in the hallway, made sure all the old equipment was hauled away, made sure all the lines were tested and retested for any leaks or issues that needed to be addressed. Once again, thank you for having such professional individuals.
If you ever need a recommendation for your company to a potential client, please feel free to use my name, David Greene, cell phone number, (904) 345-xxxx, email address, Dgreene100xxxxxx@aol.com, as a reference. I would rate you, your company, your staff, your installers as an A+ collectively.
The main reason for this email is to let potential clients know that you run a fair company based on listening to the customer’s needs and you do not try to up sale but recommend what’s best for the client.
I have been using another company for years and not once did they ever make me feel like they appreciated my business like your company did. No repair work in years were ever covered even though I had the yearly maintenance contract. I was averaging spending around $600 to $800 a year even with the maintenance contract.
I am going to use your company for all my air conditioning needs and of course sign up for the maintenance plan that you offer. I am so happy that I have found such a great company to handle my air conditioning and heating needs. I look forward to a long and lasting relationship with your company Eric as I know I will be treated fairly and honestly.
I am a disabled veteran and I will never forget the respect, kindness, and professionalism you showed me.
Again, thank you for being there in my time of need.
David L. Greene
3/28/2013 10:48 AM
Florida Cooling Store, Inc.
This note is a Letter of Appreciation for the very good work you performed in the new installation of a Goodman GSZ130361 and ARUF36C14 system on the 27 March 2013 at our house at:
XXXX Hill Court,
Jacksonville, FL 32216
As a Service Manager at Siemens Energy we strive to be “Best in Class” in our industry and we are. My observation of your work and the standards you employed are a clear indication to me that your firm is also “Best in Class”.
My wife and I are very happy with the new system and looking forward to getting a yearly service agreement with Florida Cooling.
Thanks again for a job well done.
Very best regards,
Subject: Heat and A/C Experience Via The Web Site
I purchased a new central heat and air combo last year to take advantage of the Federal tax credit available units and the entire process was very easy. I placed the order online and the installation went very well and the unit is so quiet and works very very well compared to the old unit that was approximately 15 years old!
I would not have done it any other way. The tools available on the web site are also very useful in properly sizing your system and the entire process went very very well. I would also recommend the units to anyone. So far I am using about 1/3 less electricity for my cooling needs with a 15 seer A/C unit and look forward to a similar performance or better with the heat unit especially after I finish installing the new attic insulation that I bought with the federal tax credit from the feds!.
We are very happy with the 4 ton AC I purchased. We are experiencing much lower electric bills and we are very comfortable. I have a lot of pictures of before and after. I would be glad to send you pictures and a more thorough feedback story at the end of the year when I have more time and the furnace has been running.
God bless FL Cooling!
Jim T and family
Your unit was installed as promised, done pefect, Your unit works fine, quiet and cold and I would recommend your company and this product to anyone. I intend on buying another fan/coil combo next year for my second unit on the east side of my home.
Well done and thanks.
George & Susan
Things went very well, thanks, house sold and new owner has no problems when i need another unit i will! call on you.
Everything Turned out Fine
The unit I bought Is Doing great
Your Service Was Great
Any Question i asked was answered
no Matter how simple
Subject: A Satisfied Customer
My project last summer went with out a hitch. Thanks FL Cooling Inc.
I am well pleased with the product and the survice.
I fully intend to make my next purchase ( new air handler / heater) from FL Cooling.
Richard M P