Terms of Service

Last updated: May 25, 2026

Welcome to FL Cooling. These Terms of Service (“Terms”) govern your use of the FL Cooling mobile application and our website at flcooling.com. By creating an account or using our app, you agree to these Terms.

If you have questions, contact us at info@flcooling.com or call (904) 229-0611.

About Our Service

Florida Cooling Store Inc. (FL Cooling) is a licensed HVAC contractor (FL License # CAC1813316) serving Jacksonville, Florida and surrounding areas. Our app lets you request HVAC service, get free quotes, track job status, and communicate with our team.

The app itself is free to use. Any HVAC service or installation work is billed separately based on the work performed, at prices agreed upon before the work begins.

Your Account

To use most features, you need to create an account with a valid email address. You are responsible for:

  • Keeping your password secure
  • The accuracy of information you provide
  • All activity that happens under your account

You must be at least 18 years old to create an account, or have permission from a parent or guardian. The app is not designed for use by children.

You can delete your account at any time through the “Delete Account” option in the More tab. See our Privacy Policy for details on how account deletion is handled.

Service Requests and Quotes

When you submit a service request or quote request through the app, you are asking us to contact you to provide service or pricing. Submitting a request does not:

  • Guarantee that we can serve your location or schedule
  • Commit us to a specific price or timeline
  • Create a binding contract for service

A binding service agreement is created only when we provide a quote you accept in writing or signed agreement, or when service is performed and accepted at the agreed price.

Quotes provided through the app are estimates based on the information you provide. Final pricing may depend on a physical inspection of your equipment and site conditions.

Your Conduct

When using our app, you agree not to:

  • Use the app for any unlawful purpose
  • Submit false, misleading, or fraudulent information
  • Attempt to access accounts or data that are not yours
  • Interfere with the app’s operation, security, or other users’ use of it
  • Upload photos or content that is offensive, illegal, or violates someone else’s rights
  • Use automated tools to access or scrape data from the app

We reserve the right to suspend or terminate accounts that violate these Terms.

Photos and Content You Upload

When you upload photos of your equipment or property through the app, you confirm that you have the right to share them. You grant FL Cooling permission to use these photos solely to provide you with service, to assess your needs, and to maintain service records. We do not use customer-submitted photos for marketing or advertising without your separate, explicit permission.

Notifications

By providing your phone number and creating an account, you consent to receive transactional SMS messages and push notifications from FL Cooling related to your service requests, appointments, and account. Message and data rates may apply. You can opt out of SMS messages by replying STOP, or by disabling notifications in the app or your device settings.

Service Disclaimers

FL Cooling provides HVAC services to the best of our professional ability under Florida licensing requirements. Our standard service work is covered by manufacturer warranties on equipment and our own labor warranty on installation work. Specific warranty terms are provided with each service or installation.

The app itself is provided “as is.” We make reasonable efforts to keep the app functional and accurate, but we do not guarantee that:

  • The app will be available without interruption
  • All features will work in every environment
  • Quote estimates exactly match final pricing without physical inspection

Limitation of Liability

To the maximum extent permitted by Florida law:

  • FL Cooling is not liable for indirect, incidental, or consequential damages arising from your use of the app
  • Our total liability for any claim related to the app is limited to the amount you paid us for service in the 12 months before the claim, or one hundred dollars, whichever is greater
  • These limits do not apply to liability arising from gross negligence, willful misconduct, or work performed by our technicians that is governed by separate service agreements and warranties

Termination

You can stop using the app at any time and delete your account through the in-app option. We may suspend or end your access to the app if you violate these Terms, if required by law, or if we discontinue the service. If we discontinue the service, we will provide reasonable notice and an opportunity to retrieve your data.

Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any disputes will be resolved in the state or federal courts located in Duval County, Florida.

Changes to These Terms

We may update these Terms from time to time. Significant changes will be communicated through the app or by updating the “Last updated” date. Continued use of the app after changes means you accept the updated Terms.

Contact Us

Florida Cooling Store Inc.
Jacksonville, FL
Florida License # CAC1813316
Email: info@flcooling.com
Phone: (904) 229-0611

These Terms apply to the FL Cooling mobile app and flcooling.com.